KEEPING FAMILIES CLOSE

The mission of Ronald McDonald House Charities of St. Louis is to provide comfort, care and a home-away-from-home for families of seriously ill children. Our objective is to enable families to practice family-centered care by providing them with all of the basic comforts of home.
 
Ronald McDonald House Charities of St. Louis has a Guest Service Staff opening.  This position is part of a mission-focused team of professionals providing compassion and hospitality to families with seriously ill children.
 
The Guest Service Staff position is scheduled one to two shifts a month.  Shifts include overnight hours.  Available shifts are as follows:

• Friday 5:00pm to Saturday 7:30pm 
• Saturday 7:00pm to Sunday 9:30pm  

 
Holiday shifts as needed.  Occasional week night availability is a plus.  This position will be assigned to one of our three House locations.  
 
Basic qualifications 

• Must be 19 years of age or older  
• Good interpersonal skills 
• Customer service experience in working with families, volunteers, customers, or general public  
• Ability to respond to and handle emergency and conflict situations 
• Ability to follow and enforce policies and procedures 
• Experience with Microsoft Office 
• Ability to manage multiple projects 
• Must be able to work independently   

 
Responsibilities include:

• Assigning rooms and welcoming incoming families
• Assisting in the management of House facilities during shift
• Supervising weekend volunteer groups as needed
• Front desk/reception - welcoming for all visitors